Q789 Terms & Conditions — Membership & Gaming Rules

General Terms & Conditions

Q789 is an online gaming and Sports Betting platform operating under an international gaming licence. These Terms and Conditions define the legal relationship between q789 and its members.

By opening an account or using any service on q789, you confirm that you have read and agreed to these Terms & Conditions in full. These terms are governed by the laws of Bangladesh and applicable international regulations.

• These Terms and Conditions are available in both English and Bengali. In the event of any discrepancy, the English version shall prevail.
• Q789 reserves the right to modify these Terms and Conditions at any time. Members will be notified of any changes by email.
• Q789 reserves the right to suspend or terminate a member's account for any breach of these Terms & Conditions.

Membership & Eligibility

To register with q789, you must meet the following eligibility requirements. Providing false information regarding eligibility will result in immediate account termination, and any remaining balance may be forfeited.

• Applicants must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Citizens of countries where online gaming is prohibited by law are not permitted to participate.
• Officers, employees of q789, and their immediate family members are not eligible to participate.
• After account creation, q789 may request a national ID card or passport to complete identity verification.

Account Policy

Each member may hold only one account. Multiple accounts under the same person are strictly prohibited. q789 has the technical capability to detect duplicate accounts, and any violation will result in all associated accounts being permanently closed.

Members are solely responsible for the security of their own accounts. Keep your password private, enable two-step verification, and stay cautious when logging in from unfamiliar devices.

• Sharing or transferring your account to another person is strictly prohibited.
• Members must keep their account contact details up to date — particularly their mobile number and email address.
• If unusual activity is detected on an account, q789 may temporarily suspend it pending verification.
• Inactivity fees may apply to accounts that have been dormant for an extended period — full details are published separately in the fee policy.

Deposits & Payments

Deposits at q789 can be made via bKash, Nagad, Rocket, and direct bank transfer. Funds are typically credited instantly, though delays may occasionally occur due to your bank or mobile banking provider.

• The mobile number or bank account used for deposits must be registered in the member's own name.
• Deposits made using a third-party payment method may be voided.
• Q789 does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal Rules

Withdrawals must be made via the same payment method used for the most recent deposit. To withdraw using a different method, please contact the support team and complete the required verification process.

Account verification must be completed before a withdrawal request can be processed. For security purposes, q789 may request identity verification documents prior to approving any withdrawal.

• The option to cancel a withdrawal request is only available for a limited time after submission.
• Q789 reserves the right to place withdrawals on hold if there is suspicion of fraudulent activity or money laundering.
• Winnings derived from bonus balance cannot be withdrawn until the applicable wagering requirements have been met.

Bonus & Promotion Terms

All bonuses and promotional offers at q789 are subject to specific terms and conditions. Claiming a bonus constitutes acceptance of those terms. Any misuse of bonuses will result in the bonus and associated winnings being voided.

• The welcome bonus is a one-time offer for new members only. Where multiple people share the same address, only one person per household is eligible to claim it.
• All bonuses come with a wagering deadline — typically between 7 and 30 days from the date the bonus is credited.
• Bets placed on slots contribute 100% toward wagering requirements; Live Casino and table games generally contribute 10%–20%.
• Multiple bonuses cannot be used simultaneously unless the promotion's terms explicitly state otherwise.
• Cashback bonuses can be withdrawn directly — no wagering requirements apply, though a minimum withdrawal amount is in effect.

Gaming & Betting Rules

All games on q789 are powered by internationally certified RNG (Random Number Generator) systems. Game outcomes are entirely random and regularly audited by independent third-party auditors.

Q789 uses its own odds-setting methodology for Sports Betting. If a match is cancelled or not completed, all bets on that match are voided and the staked amount is returned to the member's account.

• If a technical error causes an abnormal game outcome, q789 reserves the right to void the affected round.
• If your internet connection drops while placing a bet, the bet will be settled based on its state at the time of disconnection.
• Odds in live betting update in real time and q789 does not guarantee any specific odds.
• The maximum bet amount per event is set by q789 and varies based on the game and the member's VIP tier.
• Q789 reserves the right to void bets and investigate any account where suspicious betting patterns are detected.

Prohibited Activities

The following activities are strictly prohibited. If any of them are detected, your account will be immediately suspended and your balance forfeited.

• Operating multiple accounts under the same identity.
• Coordinated betting for the purpose of Bonus Abuse / Arbitrage Betting.
• Using automated software or bots for gaming or betting.
• Money laundering or transactions involving illegally obtained funds.
• Attempting to hack or gain unauthorized access to q789's systems.
• Collecting or using another member's account information.
• Attempting to manipulate game outcomes — for example, by colluding with a dealer.

Responsible Gaming

Q789 is committed to responsible gaming and to the wellbeing of its members. Gaming should be a source of entertainment — not financial stress or emotional hardship.

Members can set their own gaming limits directly from their account settings. Limits take effect immediately once applied and cannot be increased before the designated period has elapsed.

• Deposit limits: daily, weekly, or monthly.
• Loss Limit: Gaming is automatically suspended once losses reach a set threshold.
• Session Time Limit: You will be automatically logged out after a set period of inactivity.
• Cooling-Off Period: take a break ranging from 1 week to 1 month.
• Self-Exclusion: option to permanently close your account.

Dispute Resolution

If you have a dispute regarding a game result, payment, or bonus, contact q789 first via Live Chat or at support@q789.casino. Most disputes are resolved within 24 hours.

• Complaints must be submitted within 30 days of the date of the incident.
• When submitting a complaint, please provide your account ID, the date of the incident, and a detailed description of the issue.
• If you are not satisfied with q789's decision, you have the right to appeal to the relevant licensing authority.
• Accounts under active investigation may be temporarily suspended for the duration of the process.

Changes to Terms

Q789 reserves the right to amend these Terms and Conditions at any time. Members will be notified of significant changes via email or on-site notification prior to the update taking effect. Continued use of the site after any changes constitutes acceptance of the revised Terms and Conditions.

The latest version of these Terms and Conditions is always available on this page. Check the "Last Updated" date at the top of the page to confirm you are reading the current version.