Q789 FAQ — Frequently Asked Questions

For deposits made via bKash or Nagad, funds are typically credited within 3 to 5 minutes Funds are credited to your q789 account. For Rocket or bank transfers, it takes a bit longer — typically 10 to 30 minutes.

If funds still haven't arrived after 30 minutes, follow these steps:

• Check your bKash/Nagad transaction history to confirm whether the transaction was successful.
• Log in to your q789 account and check the "Transaction History" section — look for any entries showing a pending status.
• Note down the transaction ID or reference number.
• Contact live chat with your transaction ID and the amount in question.

Withdrawing from q789 is straightforward. Log in to your account and go to the "Withdrawal" section. From there, choose your preferred payment method — bKash, Nagad, or Rocket.

Withdrawal Timeframe:

• BKash and Nagad: typically 15 to 30 minutes — in some cases this may take up to 2 hours.
• Rocket: between 30 minutes and 4 hours.
• Bank Transfer: 1 to 3 business days.

Before making your first withdrawal, you'll need to complete KYC verification — simply upload photos of the front and back of your National ID. Once verified, you won't need to do it again. The minimum withdrawal amount is ৳500।

Q789 tournaments generally run in two formats — Leaderboard Tournament and Knockout Challenge।

How to join a Leaderboard Tournament:

• Go to the Tournament section and select the ongoing tournament.
• Click the "Join" button — you can usually enter for free or be added automatically once you place the minimum bet.
• Place bets on specified games or a list of games — every bet earns you points.
• Track your position on the leaderboard — the higher you rank when time runs out, the bigger your reward.

How points are calculated: Typically, 1 point is earned for every ৳100 wagered. Special tournaments may include multipliers — 2x or 5x points. Bets placed with bonus money do not count toward points — only real-money bets qualify.

Prize Distribution: Prize rewards are credited to winners' accounts within 24 hours of the tournament ending. The top 10 or 20 players — depending on the specific tournament rules — are eligible for prizes.

Here is q789's settlement policy for cancelled or incomplete matches:

If a match is fully cancelled: If a match is cancelled before it starts, full refunds are issued on all bets — typically Within 24 hours returned to your account.

If a match is abandoned mid-game (cricket):

• In ODIs or T20s, if the required number of overs is not completed, the match is considered incomplete and all bets are voided.
• If a result is declared via the DLS method, that result is considered final.
• Matches rescheduled due to rain or lighting issues are settled according to the circumstances at the time.

For live bets: If a live bet is interrupted mid-match, it may be settled based on the score or result at the time of suspension. For full details, see the terms and conditions. Terms & Conditions can be found on this page.

Q789 has a vast collection of slot games — available in five main categories:

• Classic Slots (3-reel): Simple gameplay, fewer paylines — ideal for beginners. Popular titles in this category include Fruit Royale and Classic 777.
• Video Slots (5-reel): Features advanced graphics, bonus rounds, and free spin mechanics. Games like Gates of Olympus and Sweet Bonanza fall into this category.
• Megaways Slots: The number of paylines changes with every spin — up to 117,649. Big Bass Megaways is a popular game of this type.
• Progressive Jackpot Slots: A portion of every bet contributes to a growing jackpot pool. Hit it once and the payout can be massive.
• Live Slots: Play in a live-streaming format with real dealers — Crazy Time and Lightning Roulette fall under this category.

Every game displays its RTP (Return to Player) percentage — choosing games with an RTP of 96% or higher gives you better returns in the long run. Beginners can try demo mode for free before placing real bets.

There are several common reasons why the app may not open or keeps crashing. Try the following steps one by one:

• Force close the app: Close the q789 app from your phone's app switcher and reopen it.
• Clear Cache: Go to Settings → Apps → Q789 → Storage → Clear Cache. Do not clear data — only the cache.
• Check for updates: An outdated version of the app can cause it to crash on its own. Download the latest APK from the official q789 website.
• Restart your phone: Background processes running on your phone can often cause issues — a simple restart is usually all it takes to fix them.
• Check your internet connection: A poor connection can prevent the app from loading and cause it to crash. Try switching to WiFi or 4G.

If none of the above steps work, uninstall the app and reinstall it fresh. If the problem persists, on Live Chat Please reach out with your phone model and Android version.

Yes, q789 has a dedicated mobile app. The app is Android and iOS Available on both platforms.

How to download on Android:

• Go to Phone Settings → Security → enable "Unknown Sources" or "Install Unknown Apps".
• Visit q789.casino and tap the "Download App" button.
• Once the APK file has downloaded, tap it and select "Install".
• Once installation is complete, log in — all your settings will be exactly as you left them.

How to download on iOS: Open q789.casino in Safari → tap the "Share" icon → select "Add to Home Screen". This is a PWA (Progressive Web App) — it works just like a native app.